Privacy Policy

Information We Collect

We may collect the following categories of personal and non-personal information:

• Contact Information: such as your name, email address, phone number, and postal address.
• Account Data: details related to your meter, account numbers, usage history, and payment records.
• Usage Data: energy consumption data collected through smart meters and analytics tools.
• Device Information: technical data including device type, IP address, and browser details.
• Communication Records: correspondence with our customer support and service teams.

How We Use Your Information

Your information is used to:

• Manage and maintain your energy meter accounts securely.
• Provide and improve our prepayment metering services and smart meter installation.
• Analyze energy usage to offer personalized recommendations for efficiency.
• Ensure accurate and timely billing and payment processing.
• Communicate important updates, support messages, and service notifications.
• Comply with legal obligations and regulatory requirements.

Data Storage and Security

We employ robust security measures to protect your personal and usage data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. Your data is stored securely on servers located within the United Kingdom and the European Economic Area.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted partners and service providers strictly for operational purposes, such as payment processing and meter reading services, under confidentiality agreements. We may also disclose your information if required by law or to protect our legal rights.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data held by us.
• Request correction or deletion of inaccurate or incomplete information.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on your consent.
• Request the portability of your data.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and tailor content. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes indicate your acceptance of the updated terms.